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Foam decompression time frame

Please allow 30-60 minutes for initial expansion and up to 24 hours for full expansion. In order to ship your Instant Comfort mattress efficiently, we roll and compress some of the comfort layers components of your mattress.

Mattress slopes to the edge or to the middle

This is generally caused by air chambers that are misplaced or misaligned. You may need to reposition your air chambers. To do so, deflate your mattress to approximately half capacity. Unzip the cover assembly to expose the air chambers and reposition them toward the middle by pushing them together. Make sure they are not constricted by any other foam pieces as well. They should have a very snug fit when properly aligned.

Bulges, or lumps, across the mattress after assembly

Sometimes, the comfort layers will get hung up on each other, so you may need to readjust them. Please unzip your top panel mattress cover to expose your comfort layers. Readjust the comfort layers so there is an even distribution of material over your mattress. You may have to completely remove them to reposition properly.

One side of mattress is losing air throughout the night

You should not be experiencing any air loss from your mattress. In the rare event that a component may cause a leak, you are covered by the 25-year limited warranty. To start diagnosing the issue, please check all connections between the air chambers and the air control unit. Disconnect each fitting and examine the black O-ring for any damage. Lubricate with a non-petroleum based lubricant, like mineral oil or vegetable oil (DO NOT USE VASELINE). Reconnect the fittings and make sure you hear a “click” sound when the fitting is secured.

To help identify whether the leak is caused by a defective air chamber or air control unit, try switching the hose connections at the air control unit. Re-inflate the mattress and take note of which side of the bed (air chamber) deflates over time (please note: it may take a full sleep cycle to determine where the leak resides). If the leak switched to the other side of the mattress (other air chamber), your air control unit may need to be repaired or replaced. If the leak stayed on the same side of the mattress, your air chamber and/or fitting may need to be repaired/replaced.

Body impressions versus under inflation

Want your mattress to look crisp and new after you get out of bed in the morning? Simply inflate your mattress to the maximum limit on your controller. If you still feel that your mattress has a body impression and you have fully inflated your mattress, please check for leaks (see above). If there are no leaks, you may want to unzip and remove the top panel mattress cover and realign the comfort layers (see above), then redistribute the material where you're experiencing the body impression. Compression over time is considered normal wear (please refer to the 25-year limited warranty regarding foam compression).

Only one side of air control unit is inflating

If you're setting up your bed for the first time and notice that only one side of the air control unit seems to be inflating, then it’s very likely that the hand control or the air control unit may have been damage during shipping. Although this is very unlikely, it still can happen. We do not own the shipping company and cannot control how they handle your new product. They do the best they can to prevent damage and we hope that you receive a mattress in perfect working order. In the rare event that this happens, there's a quick fix to get your bed inflated in order to begin sleeping on your new mattress.

Determine which side is pushing out air by simply adjusting the hand control to a higher number. Air will begin to come out of the side of the air control unit that is working. Please use the working side of your air control unit to fill up both chambers. Note: you will have to disconnect the chamber from the air control unit when complete before you can fill up the other chamber. You can then find a good setting and set both sides where you feel is most comfortable.

After you have properly inflated the mattress and found an acceptable setting, we recommend completely unhooking and removing power to the defective air control unit. Please contact our warranty service department after you have completed this quick fix so you can have a replacement part sent out.

Changes and fluctuations of a smart bed sleep setting

Some slight fluctuations in your sleep setting are normal. For accuracy, always set your sleep setting while you are lying in bed. Temperature changes and atmospheric changes may slightly affect your sleep setting.

Air control unit or hand controller doesn’t turn on or has stopped working

Make sure you have power to your surge protector and to your air control unit system. Check to see if the surge protector is plugged into an outlet that has power and not connected to an on/off wall switch. If the electrical outlet is controlled by a switch, make sure the switch is in the ON position. To verify that your air control unit system has power, the hand control units must be plugged into the air control unit system. Once under power, the hand controls will turn on. If the air control unit system still does not turn on, please contact customer service department.

No inflation when air control unit is functioning

Check all hoses from the air control unit to the mattress air chambers for any kinks, twists, or other airflow restrictions. Disconnect each fitting and examine the black O-ring for any damage. Lubricate with a non-petroleum based lubricant like mineral oil or vegetable oil (DO NOT USE VASELINE). Reconnect the fittings and make sure you hear a “click” sound when the fitting is secured.

Power outage and mattress functionality

In the event of a power outage, your air chambers should remain full and your mattress should stay at the same sleep setting. Once you regain power, you may need to reset your air control unit by unplugging it from the surge protector, waiting 30 seconds, and reconnecting to reset the system.

Power outage and hand control memory settings

In the event of a power outage, your hand controls will still remember your memory settings after you have regained power.